© 2020 by EMB-EMPRESS (Malaysia) Sdn. Bhd
All our products are made locally in our production house at Kuala Lumpur, in Malaysia. As we print all our products on demand, please be patient on our slightly longer than usual wait time.
It takes approximately 3-7 working days to print and package your order, and your item usually arrives to you within 5-10 working days after payment has been made. An email confirmation with the order details and tracking information will be sent once your order has been processed.
For urgent orders, please do call us so we can do our best to help you expedite the production and shipment. Extra fees may apply.
Semenanjung Malaysia (West)
RM8, FREE with orders above RM80
5-9 Working Days
Malaysia (Sabah & Sarawak)
RM14, FREE with orders above RM80
5-10 Working Days
RM25, FREE with orders above RM450
5-10 Working Days
CUSTOMS DUTIES & TAXES
High value orders may impose a custom duties and taxes charge that are not included in the price of the goods you purchase online in countries other than Malaysia. These charges are the responsibility of the customer and to be borne by them.
For items that arrive to you in the wrong condition – incorrect item, incorrect print, unsatisfactory print etc, we will do a direct 1 for 1 replacement. Contact us within 7 days of receiving your parcel to let us know and we will process the replacement! This process generally takes only between 24-48 hours.
For items that arrive to you in the wrong condition – incorrect item, incorrect print, unsatisfactory print etc, you are eligible for a no questions asked, full refund on the product item itself (minus shipping costs). We do not accept refund requests due to change of mind.
ITEM PROCESSING TIME
READY STOCK ITEM
preorder items take 2-3 weeks processing time
Standard items take 1-2 weeks processing time
Please note that the shipment may be split to ensure that your products arrive on time.